HOSPITALITY

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HYATT HOTELS

Booking Flow Redesign

Opportunity:

 

The typical hotel booking path does not meet the mental model of how users think about finding, selecting, enhancing, and finalizing their stay details. Our goal was to design, test, and implement a new standard.

Process:

 

Based on in-depth discussion and analysis, a responsive web prototype was created in which the user selects the number of beds followed by room type, rate, and add-ons to improve their hotel stay.

Roles & Responsibilities:

​​

  • Ideation

  • Competitive and Comparative analysis

  • Prototyping

  • Test planning, execution, summary, and analysis

  • Prototype iteration

  • Interaction specification

Ux Case Study

Prototype Link

Member_Benefits_REDEEM.png

HYATT HOTELS

Loyalty Experience Redesign

Opportunity:

 

The Hyatt Loyalty experience has historically had difficulty in providing adequate understanding of the program for both prospective and existing Members.

Process:

Following baseline testing of the original membership tiers, benefits, earn, and redeem experiences, two design concepts were created and then tested. Following user feedback, a second round of testing was performed and a concept was chosen, refined, and implemented.

Roles & Responsibilities:

​​

  • Competitive and Comparative analysis

  • Concepting, wireframing, and prototyping

  • Prototype iteration

  • Test planning, execution, summary, and analysis

  • Interaction specification

 

Test 1:  Prototype Link

Test 2:  Prototype Link

Member_Benefits_Table_edited.jpg

HYATT HOTELS

Booking Flow Redesign

Opportunity:

 

The typical hotel booking path does not meet the mental model of how users think about finding, selecting, enhancing, and finalizing their stay details. Our goal was to design, test, and implement a new standard.

Process:

 

Based on in-depth discussion and analysis, a responsive web prototype was created in which the user selects the number of beds followed by room type, rate, and add-ons to improve their hotel stay.

Roles & Responsibilities:

  • Ideation

  • Competitive and Comparative analysis

  • Prototyping

  • Test planning, execution, summary, and analysis

  • Prototype iteration

  • Interaction specification

Ux Case Study

Prototype Link

PHARMACY PROJECTS

Embedded as a User Experience Designer for Humana and Humana Pharmacy

Adding features to existing pages

Consolidate Mobile Apps

Ask the Pharmacy

Cancel Orders

Clinical Collaborative Healthy Hearts

Heuristic Review of Content

Consumer Pharmacy Decision Tool

Pharmacy Dashboard Redesign

Drive Humana Pharmacy Web Self Service

Physicial Collaboration Community 

Switch Existing Prescriptions to Humana

Schedule Callback from Humana

Consolidating Employer Health Plans

Healthcare Glossary with Filters

Guidance Centers Microsites

Redesign of Help Center

Behavioral Health Site for Patients and Providers

Video Library

CONNECT

WITH US

EMAIL

ADDRESS

Buena Park

Chicago, IL

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