HOSPITALITY
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HYATT HOTELS
Booking Flow Redesign
Opportunity:
The typical hotel booking path does not meet the mental model of how users think about finding, selecting, enhancing, and finalizing their stay details. Our goal was to design, test, and implement a new standard.
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Process:
Based on in-depth discussion and analysis, a responsive web prototype was created in which the user selects the number of beds followed by room type, rate, and add-ons to improve their hotel stay.
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Roles & Responsibilities:
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Ideation
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Competitive and Comparative analysis
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Prototyping
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Test planning, execution, summary, and analysis
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Prototype iteration
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Interaction specification
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HYATT HOTELS
Loyalty Experience Redesign
Opportunity:
The Hyatt Loyalty experience has historically had difficulty in providing adequate understanding of the program for both prospective and existing Members.
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Process:
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Following baseline testing of the original membership tiers, benefits, earn, and redeem experiences, two design concepts were created and then tested. Following user feedback, a second round of testing was performed and a concept was chosen, refined, and implemented.
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Roles & Responsibilities:
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Competitive and Comparative analysis
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Concepting, wireframing, and prototyping
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Prototype iteration
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Test planning, execution, summary, and analysis
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Interaction specification
HYATT HOTELS
Booking Flow Redesign
Opportunity:
The typical hotel booking path does not meet the mental model of how users think about finding, selecting, enhancing, and finalizing their stay details. Our goal was to design, test, and implement a new standard.
​
Process:
Based on in-depth discussion and analysis, a responsive web prototype was created in which the user selects the number of beds followed by room type, rate, and add-ons to improve their hotel stay.
​
Roles & Responsibilities:
​​
-
Ideation
-
Competitive and Comparative analysis
-
Prototyping
-
Test planning, execution, summary, and analysis
-
Prototype iteration
-
Interaction specification
​
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PHARMACY PROJECTS
Embedded as a User Experience Designer for Humana and Humana Pharmacy
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Adding features to existing pages
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Consolidate Mobile Apps
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Ask the Pharmacy
Cancel Orders
Clinical Collaborative Healthy Hearts
Heuristic Review of Content
Consumer Pharmacy Decision Tool
Pharmacy Dashboard Redesign
Drive Humana Pharmacy Web Self Service
Physicial Collaboration Community
Switch Existing Prescriptions to Humana
Schedule Callback from Humana
Consolidating Employer Health Plans
Healthcare Glossary with Filters
Guidance Centers Microsites
Redesign of Help Center
Behavioral Health Site for Patients and Providers
Video Library